Recently my Wife needed to go to the emergency room because of a very sore throat that wasn’t getting better. We wanted to make sure it wasn’t strep.
For quite awhile, she has been getting a taxi with the z-trip app. She received conformation that a driver had been assigned to the trip and how far away they were. It was getting close to time for the driver to arrive, so we went outside.
The driver called to let us know he was here. My Wife advised the driver that we were outside and he wasn’t at our address. She gave him very easy directions to get to where we were waiting. The driver decided to go his own way and then just left. She called the driver and he said he gave up.
Another request was placed in z-trip and with some help and guidance, we got the driver to find us.
On the return trip home, we did the same thing with z-trip and were told the driver would be there in about 30 minutes. She called the driver about 40 minutes later and he decided to cancel the trip without informing us or marking it in the app. When we called yellow taxi they said a driver could be there in about 50 minutes or more.
We had heard about Uber but hadn’t given them a try yet. Sometimes its easy to fall into the pattern of just hearing the bad things online and in the news. Things about local regulations and accessibility issues kept us from finding out for ourselves. My Wife installed the Uber app, setup an account, entered payment information and requested a trip. The app said a driver would be there in 6 minutes. The app also told us what vehicle the driver is in, along with the driver’s name.
About 5 minutes later, we walked outside and she received a call. The driver was just checking to find out which door we were at. Thirty seconds later, a jeep Cherokee pulled up, the driver introduced himself and helped us both inside, as it was a big step.
The driver was friendly, we felt safe and comfortable with the driver and how he was driving. We gave directions for getting to our apartment. The driver got out and walked with us to our door.
As soon as we got out of the vehicle, the payment had been taken care of automatically. There was nothing we had to do, no buttons in the app to deal with, nothing in the vehicle that needed to be done by us, it was all automatic.
My Wife received an email giving the details of the trip, pickup and destination addresses, miles, times, the driver’s name, vehicle type and an easy way to give the driver a rating.
That was our first Uber experience and I used them twice today, going to the grocery to get a prescription filled for my Wife and some comfort food she requested.
Below is part of the email I received after one of my trips today. Also in the app is a history showing your trips and drivers.
SEPTEMBER 25, 2015
$7.73 Thanks for choosing Uber, steven
1234 Our Street, Kansas City, MO
5330 Northwest 64th Street, Kansas City, MO
Safe Rides Fee (?)
Personal •••• 6748
You rode with Roger
RATE YOUR DRIVER
Uber Support Contact us with questions about your trip. Leave something behind? Track it down.
I really like this way of doing things. The driver has the addresses, your name and number. The three Uber trips we’ve had in less than a 24 hour period have all been wonderful. The drivers provide a very high level of customer service and had no problem in doing a little extra. The driver who took me to the store helped me get to customer service, the driver who brought me home carried the groceries inside, and the driver last night started it all with making sure we got home and inside safely.
So goodbye to Yellow Taxi and the others in Kansas City, Missouri. Your lack of desire to provide taxi service to paying customers, the way you choose to treat people, and your high prices have driven us to a service which is much better than you could try to do on a good day.
I’m writing this unpaid, no bonus or compensation involved. Uber does offer a way to get credit for getting others to try the service, but as you can see I’m not including the referral code, that isn’t what this posting is about. It is a pretty cool thing they offer though. If someone uses your referral code, both you and the other person get a $20 credit in your account.